09:00 - Conference Opening
Jane Pendlebury - CEO, HOSPA
Jane Pendlebury is CEO of HOSPA, the Hospitality Professionals Association. Kickstarting her career with a degree in hotel management, Jane worked with De Vere Hotels, the independently owned Castle Hotel in Taunton and then as an agency conference planner. Following a move to London, Jane spent many years assisting hotels with their technology decisions on Property Management, Point of Sale and Revenue Management ending up as VP and General Manager of Agilysys in Europe. Her relationship with HOSPA was first as a sponsor and member, then after volunteering her time assisting with the annual conference HOSPACE, she was taken on to run the membership and events office finally being promoted to CEO in early 2016.
Peter Hancock - Chief Executive, Pride of Britain Hotels
Peter was appointed Chief Executive of Pride of Britain Hotels, a consortium of independent luxury hotels, in 2000. Before that he was Group Publishing Director at Johansens and was a hotel General Manager in Sussex and Hampshire in his early career, starting as a waiter in the late seventies. He writes a regular column in The Caterer Magazine and is frequently invited to address audiences at business seminars and dinners, bringing him into contact with a wide cross section of the hospitality Industry.
Chris Upton - Chairman, HOSPA
Chris Upton is a Chartered Accountant and has worked in senior financial positions in the hospitality sector for over 20 years. He has been finance director of many hotels, pubs and restaurant groups. Before that, he held senior positions in finance and IT at several commodity trading companies.
He was Finance Director of Arcadian International plc – during which time the company developed a group of four-star country house hotels, started the Malmaison group and renovated the Great Eastern Hotel in the City of London.
He was a founder and non-executive director of Pod Food; and co-founded Snoozebox Plc, an innovative portable hotel concept. In addition, he is currently non-executive director of a London hotel company and runs a consultancy practice, C U Associates Ltd, specialising in hospitality. He was appointed to the then BAHA Council in 2007 and served as Deputy Chairman until his new appointment as HOSPA Chairman September 2014.
09:10 - Evidence Based HR - Friend or Foe? What Came First - People or Data?
Stephen Bevan is Head of HR Research Development at IES with responsibility for developing innovative new projects and programmes with IES partners and other collaborators. Stephen returned to IES in April 2016 after spending 15 years as Director of Research and Managing Director at The Work Foundation.
Stephen has conducted research and consultancy on high-performance work practices, employee reward strategy, performance management, workforce ageing, staff engagement and retention, and 'good work'. He has a special interest in workforce health and wellbeing, having led a number of national and international projects focusing on workforce health and the impact of chronic illness on productivity and social inclusion. He is the Project Director of a major impact evaluation project for the Work & Health Joint Unit which is tracking the progress of health-led trials for people with mental health and musculoskeletal disorders (MSDs).
Stephen is an advisor to a number of UK government departments and has advised employers and policymakers in Europe, Asia-Pacific, Australasia and North America. He has received a special award from GAMIAN-Europe for his contribution to the field of mental health and employment and is a reviewer for several academic journals, including The Lancet. Stephen is a regular columnist for HR Magazine, a judge at the Global Healthy Workplace Awards and an advisor the government’s Mental Health & Employment Review. He is a Board Member of the European HR Director’s Circle and a member of the Britain’s Healthiest Company expert advisory group. In 2016 Stephen was voted the UK’s 2nd Most Influential HR Thinker by HR Magazine. He also co-authored a chapter on workforce ageing & health in the latest Chief Medical Officer’s report. He has been an Honorary Professor at Lancaster University Management School since 2010.
Judie Gannon is a senior lecturer in the International Centre for Coaching and Mentoring Studies (ICCaMs) at Oxford Brookes University, UK. Originally a manager in the international hotel industry Judie’s doctorate explored the development of managers in international hotel companies. Mentoring was a key feature in her study and she subsequently initiated and led a mentoring scheme for students in the Oxford School of Hospitality Management and developed several mentoring schemes across different sectors. Judie’s research interests include international human resource management, and management development, as well as coaching and mentoring. She is an alumnus of the University of Huddersfield, the University of Warwick and Oxford Brookes University, a member of the EMCC and CIPD, and serves on the editorial board of the International Journal of Evidence Based Coaching & Mentoring.
Now in her 15 year of service with Jumeirah, Ann has gained a reputation for being strategist, who has continuously demonstrated her leadership value, whilst maintaining her ability to find time to nurture talent at every level.
After studying at Dublin Institute of Technology, Ann completed a Masters in Strategic Human Resources in London and then gained strong operational exposure across a variety of Hospitality establishments. These included The Hyde Park Hotel and One Whitehall Place. As Human Resources Director, her HR career flourished at the Lanesborough where she worked with Rosewood and then Starwood; taking on due diligence and takeover projects in New York and Dallas.
Ann’s experience of change management and leadership were called into action when she was tasked with the cultural transition from Hyatt to Jumeirah, at the Carlton Tower and Lowndes Hotel. She has focused continuously on colleague engagement and implementation of a learning culture to deliver world class service and talent retention to support growth. Ann is now accountable for the Human Resources function across five jurisdictions within the European market including Germany, Russia, Spain, UK and Turkey and the HR function of Jumeirah Hospitality & Leisure USA. Her ‘thought leadership’ is an integral part of shaping Jumeirah’s global HR Strategy.
Emma has 17 years of experience as an HR Director in luxury hotels in London, her first HRD role at Browns Hotel at the age of 26 and then a decade with Four Seasons Hotels and Resorts at the company’s hotel on Park Lane. Emma moved to The Savoy in London’s Olympic Year, 2012 to take up her current position where she is responsible for an HR Team of 6 and nearly 600 colleagues across The Savoy. She is proud to maintain a high level of employee engagement across the hotel through the hotels leadership as well as, of particular importance in this industry, ensuring employee retention continues to increase year on year.
Emma studied at London Metropolitan University and the University of Westminster, gaining qualifications initially in Hotel Management and then her CIPD Diploma in Personnel Management. Her career began in hotel operations in Housekeeping and Food and Beverage, before she quickly realised a passion for people and communications which brought her into the diverse world of Human Resources.
Emma has gained widespread and extensive experience in all areas of Human Resources Management, developing a particular passion for Leadership, Graduate Recruitment and Employee Engagement.
Laura is currently responsible for Talent and Development at Dorchester Collection, leading the strategy which is planned to take their approach to attracting, developing and recognising our team to the next level. Her remit covers all stages of the team member journey, from awareness and application to staying in touch with alumni. Prior to this, Laura worked with Jaguar Land Rover having originally joined as a Human Resources Consultant, progressing through roles in Graduate Recruitment and most recently as Global Head of Talent. In this role, she was responsible for establishing and leading the talent function by creating and implementing their approach to identifying, developing and leveraging talent to support the business strategies. PreviouslyLaura also worked in Human Resources roles at Marks & Spencer and ARM Ltd.
10:00 - The Consequences of Leaving the EU to the Hospitality Industry
John Guthrie - Employment Policy Advisor, British Hospitality Association
John was appointed Employment Policy Adviser in April 2016. He has been involved with the Association’s work over the last five and a half years working with Ufi on the Association’s major policy reports, the submission to the DCMS Select Committee Inquiry on Tourism and our contributions to the Low Pay Commission. In his new role, he will take responsibility for the Association’s evidence to the LPC and all other employment issues.
John’s background was in Human Resources where he spent 25 years with Cadbury Schweppes, Grand Metropolitan (now Diageo) and the Hilton Group. He has a strong knowledge of the pubs, restaurants and hotels sector and understands the crucial role that people make in our businesses.
Robert Barnard has over thirty five years’ experience in the hospitality sector. And has had many roles within the industry including Customer Relations Director, Strategic Planning Director and Assistant to the Chairman of Forte plc.
Since re-joining BDO in 1998, he has led a broad range of hospitality consultancy assignments throughout the UK, Europe, Middle East, Africa and the Caribbean. These have included strategic planning, negotiation of heads of terms between owners and operators in contemplation of management agreements, hotel market studies with earnings estimates, valuations of individual assets and hotel portfolios and operational reviews. He is also a frequent commentator on hotel industry matters at conferences and in the media.
Qualified & experienced Olympic-host-city communications and marketing professional with over 25 years’ experience. Martine strategically developed, delivered and evaluated domestic and International communications, marketing, and reputation management for London & Partners and London, Olympic host city, 2004-2012 across: leisure & business tourism; major events; higher education and foreign direct investment.
Martine has worked for some of the UK's most successful media owners and worked agency side and client side. She has promoted the world's number one city and its promotional body, and represents the globes most popular tourist destination, Europe.
An experienced, engaging and motivational change-agent and leader, Martine has extensive stakeholder experience, working across the commercial and public sector.
Jeremy Robinson - Partner, WFW
Jeremy is an EU and Competition Law Partner at Watson Farley & Williams LLP. Jeremy helps clients particularly in the transport and related sectors navigate competition investigations (merger control, antitrust and State Aid), resolve competition/regulatory disputes or address competition/regulatory obstacles in mergers, acquisitions, joint ventures or other forms of business collaboration. In his recent work, Jeremy has advised airlines on competition law compliance in franchise and alliance arrangements; a global trade association on the robustness of its competition compliance programme; hotel businesses on regulatory issues in transactions including merger control; and “Brexit” clauses. A frequent conference speaker, he recently gave a speech to the Law Society’s Competition group on the international competition law treatment of most favoured nation (MFN) clauses, with particular attention to the numerous investigations into online booking in the hotels sector. This is his second time speaking at HOSPACE.
Mark Essex - Director, Public Policy, KPMG
Mark’s career began at Apollo Metals, an aerospace materials SME based in Birmingham. Mark moved to KPMG in 2003 and spent a decade in the strategy group where he helped clients to understand the impact of their decisions.
Mark uses critical thinking, an analytical approach and a focus on the customer to come at questions from a different angle. He now applies these skills to understanding public policy and the opportunities it provides for business and government clients.
Mark has been thinking about Brexit since 2014. On March 1 he forecast the result for Leave with between 51% and 53% and now leads an intelligence and analysis team who are researching the impact of Vote Leave on our clients.
Mark’s cross-sector experience means he has published on a diverse range of policy topics including “Brexit: How would business vote”, “Brexit, a perspective on bilateral negotiations”, “Reimagine Care”, “the Future of the Grocer”, “A strategy for feeding families”, “A timely strategy for hospitals to cope with demand”, and “Unbundling home ownership”
10:45 - SKY with Firmdale Hotels
10:50 - Refreshment Break
11:20 - NEC
11:25 - Workshop & Technical Update Breakout Session 1
12:00 - Workshop & Technical Update Breakout Session 2
12:30 - Networking Buffet Lunch
14:00 - Do You Know Who is Watching You? The Cyber Threat.
Clive is the Head of Centre of Excellence Cloud for Atos where he manages the cloud portfolio management to assist companies and organizations move to the cloud. The role is diverse with responsibility including new business propositions, owning relationships with clients and partners and managing a diverse portfolio of cloud services and catalogue services including the security, compliance and data protection challenges that are associated with the cloud . Prior to this role, Clive was the London 2012 Account Director for over six years where as the Worldwide IT Partner for the International Olympic Committee. Clive has also provided support for the Rio2016 Olympic Games and more recently the Tokyo 2020 Olympic Games in Atos’s continued role as Worldwide IT Partner.
In 1989, he established E Horner & Associates Pty Ltd a Consulting Practice specializing in Technology Consulting to the Hospitality Industry and he is now widely respected as Australia's leading consultant in this area .
In 1996 created Australia’s first dedicated hospitality technology conference called AHT and while this event does not exist now in it’s place is Teds Conference which was started in 2012 and is a half day seminar featuring global speakers on technology for senior managers and owners/developers to educate them on major trends in technology in our industry .
In 2002 he was a founding member of HTNG ( Hotel Technology Next Generation ) a not for profit body which was established in the US to promote open systems integrations between vendors in the industry and today he is an Executive Advisor to HTNG .
In 2004 he was the first non US person to be elected to the HITEC Technology Hall of Fame for his contribution to the advancement of technology in the hospitality industry .
In 2014 was elected to the International Board of Directors of Hotel Technology Financial Professionals (HFTP ) who run the largest hotel technology exhibition/conference in the world (HITEC )
Over the last 28 years has attended and spoken at conferences in Europe , South Africa, Middle East, USA , most countries in SE Asia , India China and UK
Has done consulting assignments in the following countries over the last 28 years
Australia , New Zealand , Singapore , Indonesia , Sri Lanka , USA , Malaysia , Dubai, Papua New Guinea
David has been Director of IT Service Delivery for the EMEA region at Hilton since 2015, based at their regional HQ in Watford. He has spent much of the last 17 years working in IT Service Management roles across multiple industry sectors, and first joined the hospitality industry in 2012 with Hilton as Regional IT Director for the UK & Ireland.
Prior to working in IT David worked as a Food Technologist for 8 years, so he has a special interest in F&B Operations and the innovative use of technology in that area. As an IT professional working in hospitality David’s main objective is ‘bridging the gap’ between the business and IT, and sees this as a key driver for his tenure as Chair of the HOSPA IT Committee.
Michael Heyward is the principal of the consulting business, Heyward Hospitality Solutions delivering business process improvement and profit optimisation for the hospitality industry. A Hospitality Lecturer at Glion Institute of Higher Education (London) and Chairman of the HOSPA Revenue Management Committee. Michael has over 25 years of experience in the Hospitality Industry, in revenue management, hotel operations and corporate roles. This includes independent hotels, IHG and Accor, from 3 to 5 star across Europe, Asia and the Pacific. With a proven track record for delivering market out performance in revenue and developing teams of highly skilled, diverse, competitive people.
David currently works for the Jumeirah Group as Vice President of Finance in Europe. He looks after 6 hotels including 3 in London, one in Frankfurt , one in Mallorca and another one in Istanbul. He also oversees the administration of Jumeirah's Global Sales Offices in Europe.
14:40 - Springboard
14:45 - 50 Years Apart
Andrew Sangster launched Hotel Analyst more than 14 years ago and it has grown into a publishing business that now encompasses a paid subscription service for hotel investors, a reports division and events.
There are three London-based conferences: The Hotel Distribution Event; The Hotel Alternatives Event; and the Hotel Operations Conference. You can find out more about the events and Hotel Analyst at www.hotelanalyst.co.uk.
Andrew has been a journalist for his entire career, starting out on trade press titles before joining the national press and a brief spell at the BBC. He launched his own business focused on providing high level information on a subscription basis after despairing at the quality of what the old business model of selling advertising space was producing.
Andrew holds a BSc in economics and a MA in journalism. He lives in Cambridge with his wife and three children.
Sally's career has reached its highest note yet. Named General Manager of the £32 million Lancaster London on New Year Day, the job comes just as the deluxe hotel begins to create its future with the treasures of its past. Her stature in a top global industry is assured.
In 1967, James Millar joined the Royal Lancaster Hotel - the second member of staff after Kim Baker, General Manager. James joined as Assistant Food and Beverage Manager, but swiftly became personal assistant to Mr Baker procuring everything from biros to beds. He was responsible for checking everything was ready for the hotel’s grand opening 50 years ago. He has some great stories to tell!
James grew up in hospitality with both his father and grandfather owning hotels. After studying at Hotel School in Glasgow and completing two years National Service, James joined the Savoy Group, working for at the Berkeley before moving to the London Hilton on Park Lane. In the years after The Royal Lancaster James took senior roles at Hotel Russell in London and with Thistle Hotels finally at The Strathallen in Birmingham.
In 1975 James started up his own business at The Hoskins Arms in Surrey which he operated for 14 years before moving to the Bramletye Hotel in Sussex and then The Cavendish Hotel in Worthing where he stayed until retirement in 2010. James still lives in Worthing with his elder son. His younger son Ian is a senior lecturer in Technology at The Lausanne Hotel School in Switzerland.
15:30 - Refreshment Break
16:00 - The Ever-Evolving Dynamics of the OTA's
Ally has spent much of her career travelling the world, creating and developing marketing, distribution and revenue management strategies focused on driving profit for independent hotels, hotel groups and the tourism industry.
As Managing Director of Revenue by Design, she leads a team of revenue management specialists focussed on delivering business transforming revenue management and distribution solutions within the hospitality sector. Known for her ability to simplify the communication of complex business processes, Ally is the principal author of the Revenue by Design revenue management training programmes attended by over 400 hotel companies worldwide.
Revenue by Design’s delivery of training, outsource revenue management services and consultancy to hundreds of hotels and accommodation providers worldwide has firmly established the company as an industry leader in the provision of revenue optimising services.
In addition, Ally offers her skills to industry associations and has held board positions with HEDNA, and currently serves on the Revenue Management Committee for HOSPA, and on the advisory council for HFTP Europe. She is regularly asked to contribute to industry thought leadership discussions and is a published author writing articles for Hotels Magazine and White Papers for HEDNA and ETOA.
Steve Lowy - Chairman, HMA
Acorn Award-Winner, Steve Lowy is a successful hotelier and entrepreneur. Founder of Umi Hotels and Co-Founder of Umi Digital, Steve has been connected with the Hospitality sector his whole life. Along with his successful internship programmes and many other awards, Steve was made Chairman of BETA (British Educational Travel Association) as well as Chairman of the HMA (Hotel Marketing Association). Steve is very passionate about supporting independent hoteliers punch above their weight through education , support and implementation of marketing and technology related strategies alongside highlighting the strength of the industry to young people.
Manish Kapoor joined Hamilton in October 2017 as a Senior Associate and is currently involved in the asset management of a portfolio of key London hotels and a number of other hotels in the UK.
Prior to joining Hamilton, Manish worked for Hilton Worldwide where he held the position of Director of Business Development, acting as the commercial head of a key London hotel responsible for leading and directing the specialist functions of revenue management, groups conference and events, distribution, sales and marketing. Before being promoted to the Director of Business Development role, Manish was a Revenue Manager covering a wide selection of Hilton properties across London and Europe
Manish has previously worked for brands such as Intercontinental Hotels Group and Starwood in Revenue and Operational based roles in the UK and India.
Manish was working in India in hotel operations with ITC group of Hotels before moving to the UK to complete his Masters in International Hotel and Tourism Management from Oxford Brookes University
Carol Dodds - Vice President of Commercial for the UK, Interstate Hotels & Resorts
Carol Dodds is Vice President of Commercial for the UK, responsible for leading and directing the specialist functions of revenue management and distribution, sales and marketing for all Interstate-managed hotels in Europe. She joined the company following Interstate’s acquisition of Chardon Management Ltd in September 2013. With Chardon since 2005, she implemented Revenue Management as a function, building a strong revenue culture within the company driving revenue and distribution strategy and improving total revenue and profit performance and market share growth. In 2016, Carol was promoted to VP Commercial, and working with her key commercial leadership team, has aligned the commercial strategy over all disciplines. Carol also plays an active role within the development team, supporting with business projections and feasibilities for prospective owners and investors. Carol has been working in the industry for 30 years, covering both the London and provincial markets, including ten years with Forte Hotels and five years with Intercontinental Hotels Group. Working through front office, sales and revenue management environments over multiple markets, she held a post of general manager before specialising in the revenue management discipline for the last 15 years and latterly expanding her expertise over specialist sales and marketing.