Terms & Conditions

Customer Service Contact

For customer service enquiries please contact HOSPA by emailing hospa@hospa.org or call 0044 (0)203 418 8196. Alternatively, please write to: HOSPA, Longdene House, Haslemere, GU27 2BS.

Confirmation

All bookings will be confirmed within 4 working days.  If you do not receive confirmation of your booking from HOSPA please contact us immediately by emailing hospa@hospa.org or telephone 0203 4188196. By booking your place/s at this event you are entering into a binding agreement.

Payment

Bookings may be paid by credit card at the time of reservation or an invoice can be requested. Payments via invoice will be accepted for up until four weeks prior to the event.

Invoice payments must be received by HOSPA by return. Tickets for the event will not be issued until payment has been received in cleared funds.

Event Cancellations

Cancellations must be made in writing (email accepted) to the registration contact.  If you cancel before 2 weeks prior to the event we will refund your booking fee less an administrative charge of 15%.  If you cancel with shorter notice than 2 weeks prior to the event no refund will be given.

If we cancel the function we will refund all booking fees paid.  We do not, however, accept liability for travelling, accommodation or any other expenses incurred as a result of any cancellation or postponement of the event.

Our liability for loss or damage incurred as the result of cancellation or postponement of the event is limited to the amount of your booking fee.

These terms and conditions are governed by English law and the courts of England and Wales will have exclusive jurisdiction over any dispute.

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